kahot Casino & Sportsbook Data Care

This page describes what we collect when you use kahot and how we keep that data protected. We take data privacy seriously — your personal information is encrypted, stored securely, and shared only with trusted partners who help us deliver our services.

When you register a kahot account, deposit funds, place wagers on Liga 1 or Piala AFF, play live blackjack, or request a withdrawal, we collect information necessary to verify your identity, process payments, and comply with anti-money-laundering regulations. We do not sell your data to marketing companies or unrelated third parties. We do not track your browsing outside kahot or build profiles for targeted advertising.

Our privacy practices align with applicable data protection law in supported jurisdictions. This policy explains what we collect, how we use it, who we share it with, and what rights you have over your data.

What We Collect on kahot

We collect information in three categories: account registration data, identity verification data, and transaction data.

Account registration: When you sign up for kahot, we collect your email address, password (encrypted), and preferred currency. You also provide a phone number for account recovery and two-factor authentication (2FA).

Identity verification (KYC): Before you can deposit or withdraw, we require identity verification. We collect your full name, date of birth, government-issued ID number (passport, national ID, or driver's license), and address. We also request proof of address — a utility bill, bank statement, or rental agreement showing your name and current address. This data is used to confirm your identity and detect fraud.

Transaction data: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and transaction ID. We do not store your full payment card or bank account number — payment processors handle that securely. When you place wagers on Liga 1, Piala Indonesia, or live blackjack, we record the wager amount, game type, timestamp, and outcome. This data helps us calculate your account balance, track loyalty tier progression, and detect unusual activity.

Cookies and tracking: We use cookies to keep you logged in and remember your preferences (language, game history). We do not use cookies to track you across other websites or build advertising profiles.

How We Use Your Data on kahot

We use your data for five main purposes:

Account management: We use your email and phone to send account notifications, password resets, and 2FA codes. We use your name and ID to verify your identity and prevent fraud.
Payment processing: We share your payment details with third-party processors (e.g., payment gateways, e-wallet providers) to process deposits and withdrawals. These processors are contractually bound to protect your data.
Regulatory compliance: We use your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We may share your data with regulatory authorities if required by law.
Loyalty and promotions: We track your wager history to calculate loyalty tier progression, cashback eligibility, and referral bonuses. We use your email to send promotion notifications (you can opt out anytime).
Fraud detection: We analyze your account activity to detect unusual patterns — e.g., multiple failed login attempts, rapid large withdrawals, or wagers inconsistent with your history. This protects your account and our platform.

Who We Share Your Data With

We share your data with trusted third parties only when necessary:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners (online payment, e-wallet, mobile banking, local payment) receive your payment details to process transactions. These partners are bound by their own privacy policies and data protection agreements.
Identity verification services: We use third-party KYC providers to verify your government ID and address. These providers do not store your data beyond verification; they delete it after confirmation.
Compliance and legal: We may share your data with regulatory authorities, law enforcement, or legal counsel if required by law or to protect our platform from fraud or abuse.
Service providers: We use cloud hosting providers, email services, and analytics tools to operate kahot. These providers are contractually bound to protect your data and use it only for the services we request.

We do not sell your data to marketing companies, data brokers, or unrelated third parties. We do not share your data with other gaming platforms or sportsbooks.

Data Storage and Security on kahot

We store your data on secure servers protected by encryption, firewalls, and access controls. Our servers may be located outside your jurisdiction (e.g., in Singapore, Australia, or other supported regions). Data in transit is encrypted using SSL/TLS; data at rest is encrypted using industry-standard algorithms. We limit access to your data to kahot employees and contractors who need it to provide our services. All staff sign confidentiality agreements.

We retain your data for as long as your account is active, plus 7 years after closure for regulatory and audit purposes. If you request account deletion, we delete your personal data within 30 days, except where we are required by law to retain it (e.g., for AML compliance or tax purposes).

Data breach notification: If we discover a security breach affecting your data, we will notify you via email within 72 hours and describe the breach, the data affected, and steps we are taking to secure it.

Your Rights and Our Commitments

You have the right to access, correct, and request deletion of your personal data. You can update your email, phone, and address in your kahot account settings anytime. If you want to access all data we hold about you, or request deletion, contact our support team via email. We will respond within 30 days.

You have the right to opt out of promotional emails. Every email we send includes an unsubscribe link. You can also disable email notifications in your account settings. Opting out of promotions does not affect your account or access to kahot services.

You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We encourage you to contact us first so we can address your concern directly.

We commit to transparency. If you have questions about how we use your data, contact our support team. We will explain our practices clearly and honestly. We commit to security. We use industry-standard encryption and access controls to protect your data. We commit to compliance. We follow applicable data protection law in all supported jurisdictions, including GDPR (if applicable), PDPA (Singapore), and local regulations in Jakarta, Surabaya, Bandung, Medan, and Semarang.

Contact Us About Privacy

If you have questions about our privacy practices, want to access your data, or wish to lodge a complaint, contact our support team:

Email: Our privacy contact channel is available in your kahot account Help Centre. Expected response time is 48 business hours.
Live chat: Our support team can answer general privacy questions via in-app chat during business hours (Monday–Friday, 08:00–20:00 Jakarta time). Response time is typically 1–4 hours.
Mailing address: For formal data subject requests, you may send a written request to our registered office address (available in our legal notice).

This privacy policy is effective as of the date posted on our website. We may update this policy to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on kahot. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.